New Haven’s parking enforcement used offline handheld devices and offered limited payment options to end users. The city also needed customized options to improve efficiencies in the system. New Haven decided to engage Passport to overhaul its platform and implement a real-time software solution.
Through a shared innovation process, over 100 enhancements and changes were made to the citation management platform in New Haven resulting in increased functionality and performance. A wireless printersyncs to any android device so tickets issued are uploaded to the system in real-time versus an offline system that requires hardware docking.
Online Citation Payments
Customers in New Haven were able to take advantage of a real-time branded payment platform, creating the convenience to make citation payments versus having to pay in person or mail-in the payment. New Haven’s online citation platform debuted with many new features that were developed specifically for the city. Working together, a new chalking system was developed, ticket layouts were optimized for an improved customer experience, a refined website was introduced, and a boot/tow portal was created to rapidly streamline yes/ no rules on eligibility policies. The combination of back office enhancements and user facing improvements resulted in a successful conversion and enhanced performance for parking enforcement.