Passport

Ticketing at the Speed of Mobile

Passport Transit: A mobile ticketing system to simplify and modernize your transit operation.

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Trusted by
450+ Clients Worldwide

See Us In Action

$2B+

payments processed

Compliant

PCI-DSS & SSAE18

#1

in app user ratings

Schedule a demo to learn how Passport can help your organization.

“Passport has been there as our partner every step of the way, from the marketing plan and the installation and rollout, and they’ll be with us in the future as we continue to grow this program.”

Greg Hayes, CFO, Jacksonville Transportation Authority, Jacksonville, FL

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“Our goal with the CATS Pass mobile app is to make riding transit more convenient through the use of technology and this new app allows customers to purchase passes anytime, anywhere with their smartphone. It also allows CATS to ensure all of its mobility options and technological innovations are accessible to all of our customers.”

John Lewis, CATS CEO

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“It’s important for our transit system to incorporate the latest technologies, so this agreement [with Passport] represents another way that we are moving forward into the future of transportation.”

Alice Bravo, Director of the Department of Transportation and Public Works, Miami-Dade County

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“Our customers want convenience and flexibility in how and when they purchase fare. The mobile ticketing app will alleviate the need to carry cash or visit a ticket vending machine, which will make using public transportation even more attractive and seamless and is just one more way we are working to reinvent our service.”

Dwight A. Ferrell, CEO, SORTA

“Think forward about where you want to go with mobile ticketing, because it’s so versatile and there is a lot of opportunity, and it’s more than just an app. It doesn’t have to be right away, but the mobile app can be a gateway to communicating with customers in different ways”

Sam Credio, Interim Deputy Director, Tucson Department of Transportation

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Manage Your Operations Like Never Before.

Powerful data about your customers is now at your fingertips.

While riders experience a seamless transaction, your operations team has behind-the-scenes access to your data for real-time transit and ticketing management.


Back office & reporting features:

  • Complete control over ticketing operations and data
  • Access to a live look at ticket purchases, usage and customer behavior
  • Access to customer ticketing information that enables you to provide best-in-class customer support
  • Options to activate, deactivate and gift tickets to groups or individual customers

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Delight your customers and improve accessibility.

Put ticket purchasing power in the palm of your riders’ hands.

Your customers can now enjoy a simplified purchasing experience and avoid long tines at the ticket vending machines. Passport Transit offers you the flexibility to leverage the power of mobile technology for a simple flat fee, while improving accessibility through eligibility programs.


Mobile app features:

  • Several fast ways to pay – customers can purchase by credit card, digital wallet or load cash onto the app from anywhere, anytime
  • Tickets stay organized and easily accessible
  • Reduced upfront expenses for infrastructure and hardware, and ongoing fare collection costs
  • Easily integrate with existing eligibility programs, enabling an easy way to offer special rates for special groups and marketing initiatives
  • Easy access to set and change rates and discount amounts on the go
  • Multiple ways to check eligibility status – from private verification to visual inspection

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Drive efficiencies

Reduce your operational costs and enable easier fare validation.

Leveraging the power of technology means you can run your operations more efficiently – from buses to trains and ferries.


Fare collection & validation features:

  • Account-based ticketing data to plan and optimize operations
  • Fraud protection to prevent ticket “passbacks” and abuse
  • Fixed route and paratransit fare options
  • Linking capabilities with ridesharing programs, trip planning apps and more
  • Multiple ways to validate: visual validation, mounted onboard validation, existing hardware integrations, handheld device validation
  • Increased protection from fare evasion
  • Option to introduce new validation options in phased rollout to match your budget

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Personalize your application

Because your operation demands more than just a one-size-fits-all solution.

Passport offers you the option to personalize the app with your agency’s brand to get the look and feel of a tailored solution with the security and support of a proven product.

Private label application features:

  • Application design featuring your branding
  • Interoperability with smartcards – customers can top off, auto-reload and use smartcard benefits from the app
  • Push notifications to deliver alerts, updates and announcements direct to your riders

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Delivering Seamless Integrations

Your operation requires technology solutions that work well together. We understand the importance of successful integrations and our experienced team will work with you to connect Passport solutions with the other technologies that power your operation. Passport handles the integrations so you can spend more time managing your operation.

& Many More

Our Commitment to Security, Accessibility and Reliability

Passport is proud to offer the highest levels of security, accessibility and reliability.

SSAE18 Type I and II Compliance Audits

PCI DSS Level 1 Certified

Visa & Mastercard Registered Service Provider

The Passport Difference

We take pride in the products we create, but Passport is much more than a software company. Our suite of professional services are unmatched in the transit management technology space. When you work with Passport, you’ll receive:

  • Expert Transition Support: A dedicated project management team will deliver training and support to ensure your implementation is as effortless as possible.
  • Dedicated Client Success: Your client success manager is there to help you get the most out of your Passport technology.
  • Launch and Marketing Strategies: You’ll have access to the experience we’ve gained launching hundreds of successful apps with Passport’s proven marketing services.
  • 24x7x365 Customer Service: We’ll be standing by to help you troubleshoot and adapt as your operation continues to evolve.

Ready to get started?

See our platform in action.

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Passport Advances Mobility Platform with NuPark Acquisition

Passport to combine NuPark’s license plate recognition (LPR)-based technology with its mobility platform and payments capabilities.

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