Putting People First

We believe that working hard, living well, and changing the world are not mutually exclusive.

Awards & Recognition

Attributes of a Successful Passporter

High Integrity



Action Oriented

Desire to Win

Effective Communicator

Celebrates Success of Others


Our Principles

Culture isn’t what you say, it’s what you do. Our principles guide every action, every team, every day.

People First

In all decisions, interactions, and platforms, people remain at the forefront of our minds—because people come first at Passport.

Be an Owner

Owners make decisions based on what’s best for the broader enterprise, and not necessarily what’s best for themselves; this is what separates owners from contributors—and we all strive to be owners.

Think Simple and Scale

We strive to pivot as needed to ensure we’re always on the cutting edge of simplicity and scale, and our impact on the interactions in the communities we serve is amplified as a result.

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We Belong

At Passport we all belong to a community that is dedicated to helping our clients and partners create more livable and equitable communities. In order to best serve our clients, partners and communities, we strive to represent diversity that is reflective of the places we live in and serve and partner with organizations who understand what it means to “belong.” Our commitment to diversity, equity and inclusion is at the core of who we are.


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Passport Culture

Passport Culture Video

Interested to learn more about life Inside Passport? See how the Passport culture comes to life in all we do.

Our Teams

24/7 customer service

Client Success & Support

Our Client Success and Support team is at the core of our client experience. Our client success team ensures strategic alignment and maximum value while our support team covers technical needs and provides product insight and expertise.


Our Design team is at the heart of the user experience for our clients and customers - they make our mobile and web applications flow seamlessly through each interaction and look amazing at the same time.


Our Engineering team builds our solutions. They translate the requirements into great customer experiences. They are agile, flexible, and collaborative. They think differently to make difficult problems seem easy. And do it to scale.


Our Finance team is the backbone of our operations - they partner with every other team to run our business efficiently, and to make the strategic decisions that make Passport an industry leader.


Our Legal team supports all of the above teams to facilitate the execution of deals and to ensure regulatory and contractual compliance, sound governance practices, and risk mitigation.


Our Marketing team is a creative content and communications powerhouse - they work together across our Sales, Product, and Service Delivery teams to create world-class marketing solutions for Passport and our clients.

People Operations

Our People Operations team creates an outstanding people experience for all who work at Passport - they make sure that we have the right people in the right roles at the right time, so that they are happy and productive.

Product Management

Our Product Management team is the link between our P&L and all of our product strategies - they work across all teams and directly interface with clients to ensure our products remain best-in-class and align with the long-term goals of the company.


Our Sales team is the tip of the spear - this team works with municipalities, agencies, operators, universities, and other potential clients to understand challenges they face and bring Passport’s industry leading solutions to the table.

Service Delivery

Our Service Delivery team is made up of project managers and implementation specialists who work closely with the client and across all company teams to take our clients from concept to launch - they make it all come to life!

Employee Benefits

Passport offers a range of unique benefits and perks that fit our engaging and cutting-edge culture. We have a casual workplace where we encourage our teammates to come as they are. We celebrate workaversaries, do shout-outs for birthdays, and create regular team-building events. We are also passionate about wellness—whether physical, mental, financial, or social wellness—and have teams dedicated to community involvement, philanthropy, and DE&I. Though we work hard, it’s a priority to make Passport a place where we all want to work!

Health coverage (medical, dental, vision)

Flexible Hours

“Take As You Need” Vacation Policy

Free Snacks and Late Night Meals

401(k) Plan

Commuter Benefits

Paid Parental Leave

Life & Disability Insurance

Equity options (we are all owners!)

Located in the Heart of Charlotte

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