Passport

Manage Your Operations, Not Stacks of Paper

Passport Permits: An end-to-end digital platform to streamline your parking operation. Time is precious - don’t waste yours manually issuing permits and managing your inventory or chasing down payments and renewals. Allow your customers to manage their permits online, saving you both time and money.

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Image of permits mobile login page Image of permits browser page

Trusted by
Nearly 1,000 Clients Worldwide

See Us In Action

$1.5B

mobility payments processed

Compliant

PCI-DSS & SSAE18

1 in 3

US vehicles processed through our combined network

Watch a demo of our end-to-end parking management platform.

“Out of all the companies we’ve worked with, Passport has been the best-- they’ve been the most responsive, and we’ve been really happy with Passport and the product that they’ve offered us.”

Matthew Collver, Police Sergeant, Breckenridge, CO

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“[LPR] was a game-changer for us. It QUADRUPLED our man power. One person, who couldn't walk through the garage in an hour earlier, could patrol a 1,000 space garage in 15 minutes and be more accurate than they ever were walking through the lot. It provided us a whole new playbook for what we could do with parking.”

Matt Penney, Director of Parking & Transportation Services

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"We've established a return on investment within year 1. Our current stand from where we've come, we've met a lot of our goals. You can scale back and forth and you're really writing the rule book.”

Matt McDaniel, Former Associate Director & Deputy Chief, Sam Houston State University

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"Our transition to Passport was seamless & virtually unnoticeable. The management software user interface and reports are robust and intuitive for the operator. Since our transition, we have rolled out additional payment solutions & parking areas to provide additional hourly parking operations for our customers. The Passport team has been quick to respond and completed projects in a time that exceeded our expectations."

Dan Carpenter, Director of Parking and Transit Services, University of Nebraska, Lincoln

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“Metro North Rail riders can now easily pay for their parking on the go with the PassportParking® app or manage their permits online. Our enforcement officers are also able to see mobile parking sessions in real time through their mobile devices, ensuring a more accurate enforcement process.”

Eric Siskind, SVP of LAZ
cashless parking and permits

Simplify and automate
manual processes

Don’t rely on outdated tools to manage your permitting process anymore.

Image of permits waitlist page

Managing the full permitting life cycle is laborious, especially if your team is working with physical permits and manual processes.


The Passport Permits platform features:

  • Flexibility to define permit types and durations, including both recurring and non-recurring
  • Digital processes for permit approvals and renewals
  • Waitlist management with customizable preference setting
  • In-application address based residential eligibility verification. The system can use addresses provided by the operator to offer permit applicants permits in locations only eligible to their specific address
  • Process for the seamless transition of existing permit holders to Passport’s digital platform
  • Access to Passport’s OpsMan Mobile application, used to monitor and enforce permit usage

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Real-Time Permit Management

Let the power of data help you manage better and smarter.

Image of permits approval queue screen

Equip your permitting team with management tools, powerful data and features that increase efficiency and accuracy.


Back office & reporting features:

  • A one-stop-shop for permit management (including approvals, applicant details and waitlists)
  • Flexible waitlisting logic which supports configurable expiration of offers and an automatic offer dispatch mode.
  • A single, unified approval queue, with search and filter support, is provided to collect and process all applications requiring the operators approval. 
  • Data-driven reports for finance and inventory management, usage trends and waitlist status
  • Permit Issuance and Renewal processes to support walk-in or mail-in business and the ability to record those payments for reporting.

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Delight your customers

Your customers can order many things online. Why not their parking permits?

Image of the permits portal homepage on mobile Image of City of Garytowne permits homepage on desktop

Offer your customers the convenience of an online portal designed to match your organization’s brand.


Online permit portal features:

  • Secure way to apply and pay for permits from anywhere and anytime through a user-friendly portal
  • Automated email notifications including receipts, expiration, and renewal reminders to keep your permit holders informed
  • Configurable control over information the permit holder can edit online and what they cannot, such as adding or updating vehicles
  • Custom FAQ content so permit holders can easily learn about your services and policies 

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Mobility Management Platform

Connect

Implement a digital infrastructure layer to connect multiple modes of transportation

Control

Manage complex rules & rates across mobility providers for real-time curbside management

Achieve

Drive outcomes like congestion relief and equitable access to transportation

Delivering Seamless Integrations

Your operation requires technology solutions that work well together. We understand the importance of successful integrations and our experienced team will work with you to connect Passport solutions with the other technologies that power your operation. Passport handles the integrations so you can spend more time managing your operation.

& Many More

Our Commitment to Security, Accessibility and Reliability

Passport is proud to offer the highest levels of security, accessibility and reliability.

SSAE18 Type I and II Compliance Audits

PCI DSS Level 1 Certified

Visa & Mastercard Registered Service Provider

The Passport Difference

We take pride in the products we create, but Passport is much more than a software company. Our suite of professional services are unmatched in the transit management technology space. When you work with Passport, you’ll receive:

  • Expert Transition Support: A dedicated project management team will deliver training and support to ensure your implementation is as effortless as possible.
  • Dedicated Client Success: Your client success manager is there to help you get the most out of your Passport technology.
  • 24x7x365 Customer Service: We’ll be standing by to help you troubleshoot and adapt as your operation continues to evolve.

Ready to learn more?

Get in touch and a product specialist will get back to you shortly.

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Buyer’s Guide: Go Asset Light with Mobile Parking Payments

Procuring for a mobile parking app? Learn how to begin the process and gain an understanding in the vendor requirements, costs and utilization.

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