Case Studies

In Wellesley, Massachusetts, the Police Department’s Traffic & Parking Division handles parking, alongside traffic concerns, road closures and detours, and pedestrian safety initiatives. For a New England town balancing those many moving pieces, parking technology has to have the flexibility to adapt as the operation evolves. A Relationship That Outlasted a Detour Wellesley’s history with […]

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Home to the Alamo, River Walk, and a downtown that draws visitors from around the world, San Antonio, Texas is the seventh largest city in the country. It’s also a Southwest destination that has spent the last six years rethinking how people pay to park, working alongside Passport every step of the way. An Extension […]

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Hudson, Wisconsin sits just across the river from the Twin Cities, a small city with a lot of cross-border traffic and a parking operation that has to keep pace. For the past seven and a half years, Katie Soukup has overseen that operation as Parking Enforcement Coordinator, working alongside Passport the entire time. A Partnership […]

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At the University of Wisconsin–La Crosse, parking demand is constant. With more than 10,000 students, 1,200 employees, and thousands of visitors coming to campus throughout the year, operations need to run smoothly—especially during peak periods and large events. For Troy Richter, Director of Parking Services, that meant finding a way to reduce friction for parkers […]

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In the summer, Old Orchard Beach transforms from a small Maine community into a full-scale tourist destination. With a year-round population of around 5,000 and peak-season crowds that can swell to 100,000+, parking quickly becomes a make-or-break part of the visitor experience. For Gregory Bunce, Parking Enforcement Supervisor, the priority is clear: keep parking moving […]

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Across the river from Cincinnati, the small but fast-growing City of Newport, Kentucky, was facing a familiar challenge: aging parking meters, manual ticketing, and limited visibility into activity across its business district. For Executive Administrator Derick Dieters, the goal was to modernize Newport’s approach to parking while also completely rethinking how the city served staff, […]

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With its historic streets, a major university, and steady visitor traffic, Williamsburg, Virginia needed a smarter way to manage parking. For Chief Information Officer Mark Barham, the goal was clear: bring fragmented systems together under one roof, give staff a single source of truth, and create a better experience for residents and visitors alike. The […]

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In the mountain town of Missoula, Montana, the University of Montana serves just over 10,000 students with a lean parking team of six full-time employees. With only 4,500 parking spaces and constant demand, operational efficiency is everything. That’s why the university turned to Passport to modernize its antiquated parking systems and simplify financial operations – […]

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With historic streets, thriving business districts, and a growing demand for convenience, Pasadena, California needed a parking payment system that could keep pace. For Parking Manager Jon Hamblen, the goal was simple: modernize how payments were processed while giving the city more visibility and control behind the scenes. The Challenge: Outdated Systems and High Processing […]

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Omaha, Nebraska is often recognized for hosting the College World Series, but as Parking and Mobility Manager Hannah Adeponu proudly states, the city is so much more. With a growing metro area, a revitalized downtown, and a commitment to modernizing infrastructure, Omaha is proving itself a leader in municipal innovation, rethinking everything from compliance and […]

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