Passport

Spokane, WA Case Study

Driving mobile pay utilization and convenience for parkers

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18

days to implement

226%

growth in 3 months

With Passport

With Passport’s comprehensive mobile payment solution, Spokane has decreased its reliance on meters and cash.

Fast Implementation

Passport and the city of Spokane worked together to quickly implement the new parking mobile payment pilot within 18 days. Passport was able to provide a more reliable and dependable solution to the city, giving the parking operations team peace of mind.

Operational Efficiency

It was important that Spokane had a solution that provided continuity between space-based parking, meters, and the back-end system, as well as a solution that matched its rate structure. Additionally, as utilization of the Passport app continues to grow, fewer and fewer resources need to be dedicated to managing meters and coin collection.

Convenient for Parkers

Spokane prioritized making parking payment convenient for customers, since many of the city’s meters are coin-only. Parkers like that they can pay for their parking sessions within seconds from the comfort and safety of their cars. The parking countdown clock is another favorite feature, since it keeps customers aware of the time they have left and allows them to renew their sessions if needed.

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