Keep your Community Safe with Contactless Payments

The parking industry is undergoing a transformation

Shared physical hardware makes it easy to contract and spread COVID-19. This new reality requires that we not only reconsider the dynamics of parking but also the policy and solutions that allow the entirety of the operation to safely be executed.

For the health and safety of both parkers and enforcement agencies, it is imperative that we innovate and transform our industry through the use of digital and contactless payments for parking.

Here are 4 steps to digitize your operation:

1. Know your facts

According to Visa, card-not-present payments are up 20% during the pandemic. As demand for healthy and safe ways to pay increases, digital parking operations are now more than ever imperative as states lift stay at home orders and people begin to move through cities. While going digital may seem daunting, a cashless, contactless operation can help reduce maintenance costs, increase revenues, and most importantly keep residents, visitors and city workers safe.

2. Communicate your position

When you do decide to go digital, shifting behavior will require a clear line of communication to your community.

  • Public announcement – Make a public announcement advising the use of contactless forms of payment for parking
  • Decals & Signage – Add decals to your meters and signage advising the use of contactless forms of payment. Display the digital options available to parkers

3. Reduce physical contact

Communication alone will not stop all contact with meters.

  • Reduce parking rates for contactless parking – Offer reduced parking rates for digital payment options
  • Provide digital parking promotions – Provide motivation to shift the user behavior to contactless payment by offering digital parking validations
  • Bag meters – Prohibit physical interaction with meters.  This can be a temporary or isolated measure to ascertain the community reaction to  going contactless

4. Increase digital payment options

As we shift to a digital environment, consumers will expect convenience. Cities should explore the idea of a marketplace with integrated payment processing. This will provide a broader selection of ways to pay for parking through traditional and non-traditional parking apps. The old rules of parking still apply; However, a city can manage all partners on one backend platform, streamline both payment and management reporting and operations and keep residents and workers alike safe. 

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