Boosting app utilization and parking compliance in Portland, ME


Portland, ME is an historic seaside city with a bustling downtown district. The City typically issues more than 120,000 tickets a year and was looking to update its enforcement operations with an integrated, real-time solution that minimized manual work and maximized efficiency. Through a competitive bid process, Portland found a partner in Passport, the leader in mobile solutions for parking and enforcement.

Since implementing Passport’s enforcement solution, parking citations have decreased by 20 percent, which the City attributes to an increase in parking compliance and convenience of the Passport Parking app. Citations can now be uploaded almost instantly with an image, which helps streamline online appeals. Of those citations written, 70 percent are now paid online which increases efficiency and helps digitize operations.

In summer of 2018, Portland launched Passport’s mobile pay parking solution. Since implementation, mobile parking transactions have increased 270 percent with an average of more than 45,000 transactions each month. App utilization is at 49 percent and accounts for 48 percent of all parking revenue.

Discover more on how Portland partnered with Passport to streamline and optimize its parking and enforcement operations in its success story.

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