Artificial Intelligence can’t fix bad parking habits – but it can help cities manage them better. At Passport, we’re using AI to drive product development and innovation, delivering real-time intelligence that helps municipal leaders make more informed decisions. Our portal AI Insights leverage generative AI to analyze key data trends and hot spots, providing actionable recommendations that improve operations, allocate resources efficiently, and optimize parking management overall. 

Data-Driven Decisions in Action

Raw data alone isn’t enough – cities need clear, actionable insights to make smarter decisions about parking and enforcement. A key feature of Passport’s Portal is AI Insights, which quickly interpret large data sets to deliver meaningful takeaways for our clients. One example is enforcement hot spots—identified areas of high citation activity that help municipal leaders adjust staffing and patrol strategies, optimize resources, and refine parking payment policies to improve overall operations

Beyond enforcement, AI Insights is designed to surface emerging trends that would otherwise take months to identify manually. Whether spotting patterns in parking violations, analyzing permit utilization, or forecasting demand in high-traffic areas, these insights empower cities to take a proactive rather than reactive approach to managing the curb.

AI as an Engine for Engineering Velocity 

AI isn’t just enhancing our products – it’s also accelerating how we build them. Passport has invested in an AI tool stack that our engineering teams use to accelerate product development while maintaining high quality. This technology, in combination with building on top of a modular platform, enables rapid parallel development without the risk of foundational rewrites or bottlenecks.

The adoption of these AI-driven tools has had a material impact on our engineering velocity, translating to faster feature development, quicker iterations, and ultimately, a more responsive platform that evolves alongside our clients’ needs.

What’s Next: AI-Powered Support Intelligence

The next phase of AI at Passport is support backlog intelligence – an AI-driven system that summarizes, categorizes, and prioritizes support tickets based on urgency, sentiment, and resolution time. This not only streamlines internal workflows but also ensures that our municipal partners receive faster, more effective responses to their needs.

AI isn’t just an enhancement – it’s a fundamental shift in how we build, optimize, and support the technology that powers mobility. As we continue refining AI Insights and expanding its capabilities, we remain committed to using AI responsibly to drive efficiency, improve city operations, and help communities thrive.