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October 13, 2025

Email ≠ DMV Lookup: Why Transparency Matters in Curb Enforcement

By Adam Kriegel, VP Business Development & Partnerships Our industry is at a crossroads. Another in-person conference, another hot take from a vendor on stage, looking right at Passport and asking us to share our private user data. While some private companies are publicly pushing the narrative that

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September 18, 2025

Event Recap: NPA 2025

Passport recently touched down in Indianapolis for the 2025 National Parking Association (NPA) Convention and Expo, where we connected with clients, partners, and peers to explore the innovations shaping the future of mobility and parking. The annual event brought together thought leaders from across the industry to exchange ideas, showcase new solutions, and highlight the […]

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September 2, 2025

Why Paid Parking Works

Free parking has long been seen as the default – a public good that should always be available and convenient. But free parking isn’t really free as municipalities pay the price in hidden costs with congestion, lost revenue, and limited access to valuable curb space. Spaces often remain occupied all day by the same vehicles […]

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August 27, 2025

Driving Culture Through Change: 5 Lessons For Leaders

Originally published for Forbes Business Council. Written by Khristian Gutierrez, Passport CEO As leaders, we’re often trained to look outward during transitions: strategy, market trends, customer behavior and so on. But the real differentiator, especially in uncertain times, lies within the shared values, assumptions and behaviors that define how a team works through ambiguity, pressure and […]

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August 5, 2025

Reframing Enforcement: A Customer Service Mindset for Modern Cities

By Brittany Yokley, Group Product Manager When most people think of automated parking enforcement, words like “friendly,” “helpful,” or “supportive” probably aren’t the first that come to mind. But that perception is exactly what forward-thinking cities are working to change. Today’s municipal leaders are reimagining how curb management can better serve communities through smarter technology […]

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Williamsburg, VA expands partnership with Passport to improve parking and compliance management

Williamsburg, Va. (July 16, 2025) – The City of Williamsburg, Virginia, is expanding its partnership with Passport, the most trusted technology partner for innovative curb management solutions. This continued collaboration will unify enforcement, permitting, paid parking, and payment processing operations for physical and digital transactions into Passport’s centralized software suite. As a recognized leader in […]

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July 9, 2025

Introducing the Transaction Hub: Payment Visibility Without the Headaches

By Karen Garrett, Senior Product Manager, Payments Managing payments across multiple systems used to mean bouncing between tools, chasing down reports, and hoping everything lined up. Not anymore. Passport’s new Transaction Hub puts everything in one place, from authorization to settlement, giving you instant clarity and control. Whether you’re supporting customers, reconciling revenue, or fielding […]

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May 30, 2025

Beyond The Buzzwords: How To Make ‘Customer-First’ Actually Happen

Originally published for Forbes Business Council. Written by Khristian Gutierrez, Passport CEO As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will inevitably experience shifts in market demands that require them to reassess their approach. What’s crucial, […]

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April 16, 2025

John Peverada’s Legacy of Integrity and Innovation in Parking

An excerpt of this piece was originally published by IPMI. “Be sure to ‘get out on the street,’ listen to what customers and employees have to say, and most of all, be fair.” By Tydus Kira Mana, Client Success Principal at Passport As John Peverada officially retires after more than 30 years of dedicated service […]

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News

Sarasota, FL partners with Passport to upgrade parking and compliance management

Sarasota, Fla. (April 1, 2025) – In partnership with Passport, the City of Sarasota, Florida, is upgrading its existing system to Passport’s parking compliance platform. This collaboration will unify enforcement, license plate recognition (LPR), permitting, paid parking, and payment processing operations for physical and digital transactions into Passport’s centralized software suite. Passport’s digital compliance and […]

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