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Survey results: How are cities’ operations being affected by the COVID-19 outbreak?

Passport surveyed various city leaders across the country and asked how they are adjusting their mobility strategies in response to the pandemic. See the results and key takeaways on how the cities we surveyed are preparing for the new normal:

What has been the most pressing mobility challenge for you to address as a result of COVID-19?

Other responses include loss of staff due to reduction of hours and maintaining closures.

Key takeaways: The pandemic’s effect on revenue continues to be a trend across many industries. Citizen safety is also a major concern. With parking remaining a necessary mobility option and virus transmission risk high, providing digital, contactless payment options for parking can help support community health and hygiene.

How is your city changing your curb management strategy to support essential business functions? What else are you doing to adapt to the changes?

Other responses include reduction/suspension of parking enforcement and parking lot closures.

Key takeaways: The majority of respondents have shifted their curb management strategy by eliminating fees for parking. This allows citizens to park for essential trips without having to worry about their vehicle. As operations begin to pick up, cities with a digital parking operating system can manage parking rates efficiently and from one secure place.

The restaurant industry is experiencing a major increase in curbside pickups and deliveries in response to this worldwide phenomenon. To support these restaurants and local businesses still operating, some cities have turned paid parking zones into temporary loading zones for pickup and delivery.

How has your city’s enforcement strategy shifted in response to COVID-19?

Key takeaways: The continuation of parking enforcement operations appears to vary from city to city. Some operations have halted their enforcement entirely, while others are shifting their focus to safety-based enforcement only. Other best practices include modifying enforcement penalty schedules, suspending escalations, rescheduling hearings and adding additional time to appeal online.

Enforcement officer safety is also a top of mind concern. Some cities are routing high-risk enforcement officers to safer, less-publicly exposed environments and tasks.

How has your city’s scooter strategy shifted in response to COVID-19?

Key takeaways: For respondents that have scooters in their city, scooter strategy has shifted to reflect the challenges created by reduced transit service. In these cases, scooters can be used as an equitable mobility option for underserved areas.

Passport strives to create more livable, equitable communities by enabling city leaders to manage vehicle interactions with streets and sidewalks. While some uncertainty still lingers, together we can improve the ways we respond to and manage crises, now and in the future.