Tapping Into Better Compliance at IPMI 2026
The International Parking & Mobility Institute (IPMI) Conference & Expo found its home in Milwaukee this year, and the city brought the right energy.
It turned out to be the perfect backdrop for what became one of Passport’s strongest IPMI showings yet. From a packed expo floor to packed sessions and an awards ceremony full of familiar names, here’s a look back at the week.
Welcome to the Tap Room
Milwaukee gave us the theme and we ran with it. From cold brew in the afternoon to cold ones at happy hour, the Brew City booth was built around an experience. Our team demoed the refreshed OpsMan Mobile experience live, walking attendees through issuing a citation and encouraging them to resolve it on the spot, either online or at one of our new in-person payment terminals. Proof of payment earned them a drink ticket, redeemable at our daily happy hour from 3 to 5pm. The booth stayed busy, conversations went deep, and the theme gave people a reason to come back.
Additionally, Passport had a second presence at our Parking Enforcement and Compliance Professional (PECP) booth. As the exclusive sponsor of IPMI’s PECP micro-credential, the team celebrated new certification holders with exclusive swag and a photo op, and promoted the micro-credential to those interested in earning theirs.
Grounds for Good Conversation
Monday morning started with a coffee hour hosted by Passport and the Open Mobility Foundation (OMF), setting the stage for one of the week’s most anticipated thought leadership sessions. Seats filled before the hour was up, and the conversations that started over coffee carried right into the room.
Gene Rohrwasser, Passport’s CTO, joined Mia Capone, Director of Parking and Curb Management at the City of Boston Department of Transportation, to walk through how Boston replaced a system it had relied on for 40 years. The session covered how restructuring procurement around outcomes rather than legacy requirements opened the door to real competition, how coalition-building across city departments made adoption possible, and what the results actually looked like on the other side. The message for other cities in the room was clear: don’t wait for a crisis to redesign a legacy contract.
The Sessions Kept Flowing
Beyond Boston, Passport team members led two more sessions that tackled some of the industry’s more human challenges.
Brooke Krieger, Director of Strategic Partnerships, joined a panel for “Grate Expectations: Lifting the Gate to Generational Collaboration,” exploring how different generations approach leadership, mentorship, and innovation in parking and mobility. The session offered practical takeaways for organizations trying to build cultures where institutional knowledge and fresh perspectives actually work together.
On the other hand, Sierra Moreland, Client Success Representative, sat on a candid panel for “Beyond the Textbook: Fostering Next-Gen Graduates into the Parking Industry,” sharing what the first year in the profession actually looks like. The panel got honest about customer engagement, navigating bureaucracy, finding early wins, and why mentorship matters more than most people admit.
Raising a Glass to Our Own
The awards ceremony gave the Passport crew a few extra reasons to celebrate. Adam Kriegel took home Industry Professional of the Year, a recognition that reflects the kind of sustained impact that doesn’t happen overnight. Brooke Krieger was named Emerging Leader of the Year, a fitting honor for someone who spent part of the week on stage doing exactly what the award recognizes. Dan Fiasconaro and Ben Utterback were also recognized as newly certified PECPs alongside their peers.
Two booths, three sessions, multiple award winners, and conversations that went well beyond the expo floor. Milwaukee set the bar, and the team cleared it!
