Passport recently hosted a webinar where we discussed the future of parking compliance and how to elevate your operation beyond the basics. 

Moderator Brittany Yokley, Group Product Manager at Passport, led the panel discussion around the importance of building a robust foundation that transcends mere compliance. Joined by Muhammad Mansoor, LAZ Parking, and Russell O’Quinn, City of Raleigh, the three shared their expertise on integrating comprehensive training for parking enforcement officers, implementing clear and impactful signage, and utilizing innovative technology.

Our panelists also emphasized how enforcement management and technology development can collaborate to leverage data, creating compelling narratives that resonate with both teams and the public.

Key topics included:

• Optimizing enforcement performance with technology
• Exploring how enforcement and compliance dashboards from the City of Raleigh guide Russell’s decision-making
• Implementing best practices to balance compliance and efficiency through precise measurement and monitoring
• Boosting morale and fostering involvement by engaging teams and communities

The discussion engaged the audience with interactive polls on their enforcement priorities and goals, and we concluded the session by allowing fellow webinar participants to share their own stories and experiences. For a deeper dive into these additional insights, access the full recording here.