Kennebunkport is a quaint town nestled on the Northern Atlantic coast of Maine. Known for its pristine beaches, lobster and friendly downtown area, it attracts thousands of tourists a year and is a prime second home destination.

Given that Kennebunkport is a popular vacation destination, outstanding unpaid tickets are the norm. Prior to partnering with Passport, officials were manually running the enforcement operations with five different touch points from ticket issuance to courthouse and collections. In addition to manually tracking outstanding tickets, the team tracked scofflaw violators in a spreadsheet, and officers used personal notebooks to chalk cars. Those notes would then have to be passed along to the next officer on the same beat. This disjointed process created gaps and an opportunity for errors within the system.

By implementing Passport’s digital enforcement solution, the Town has streamlined its entire enforcement operations and all parties involved in the citation process have access to critical information and reporting, eliminating duplication throughout the system. With Passport’s technology in place, the Town has saved 15 hours per week during its peak busy season.

Explore more on how the Town digitized its enforcement operations and increased efficiencies in Kennebunkport’s Success Story.