FAQ

General

How do I use the GoTucson Parking app to pay with my phone?
Download the GoTucson Parking app from the App Store or Google Play. A web version is also available at gotucsonparking.com. Please note: your wireless carrier’s message and data rates may apply.

What is the zone number / how do I find it?
The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signs and decals on the side of each meter where the app is available.

How do I know my parking session has started?
When using the application, you will know your parking session has successfully started once you see the Parking Session screen with a session countdown and expiration time as well as other Transaction Details.

Why doesn’t the meter change / how does enforcement know I paid?
Transactions made with the app are instantly available to parking enforcement personnel through their wireless handheld devices. The meters do not change because they are not able to sync in real time.

Can I move spaces while I have an active session?
You cannot change a space number or update your license plate once a session is started. If a session has been started in the incorrect space or have you selected the wrong vehicle, please start a new session with the correct information and then contact support to void the one made in error. Questions regarding parking rules for a specific location should be directed to Park Tucson (www.tucsonaz.gov/park-tucson).

How do I manage alerts/reminders?
From ‘My Account’, go to the ‘Settings’ page. Use the checkboxes to enable or disable the reminders. If your phone is not silenced, you’ll also be alerted with the system notification tone.

How do I view my parking history/get receipts?
You can view your parking history in the GoTucson Parking app or website at gotucsonparking.com. Go to ‘My Account’ from the main screen to view recent sessions. Tap on a transaction to view details and generate receipts. To view more parking session history, click ‘See All’. For a full parking history, visit gotucsonparking.com and click the ‘Log In’ button at the top right.

Can I park multiple cars?
You can start additional parking sessions by clicking ‘New Session’ from the main screen.

What is the difference between a verification code and my PIN number?
When signing up, you will get a 6 digit verification code to ensure you have correctly entered your cell phone number or email address. Your PIN is a 4 digit number of your choice that you will log in with. Make sure you remember your PIN to log in in the future.

What can I do if I encounter a technical error?
Tell us about it! Hit the contact link to tell us about the issue. Our support team will get back to you promptly.

What devices and browsers support the GoTucson Parking app the best?
The GoTucson Parking app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different operating systems can use the web app. When using mobile pay web to pay for parking online, a modern browser like Chrome is most compatible.


Payment

How do I add/delete a payment card?
From ‘My Account’, go to the ‘Payment’ page. Select ‘Add Card’, then enter and save your new card information. To delete a card, choose the card you wish to remove, then tap ‘Delete Card’.

How do I enter a validation code?
You can enter a code to validate or discount your parking as you start a session or during an active session. On the payment screen, you can add the code along with other payment information. If you have an active session, you can add it on the active session details screen. You cannot add a validation or discount code to a session once it has ended.

How do I fund a wallet?
To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step.

Can I use pre-tax benefit cards from my employer?
Yes. In addition to debit and credit cards, the GoTucson Parking app accepts the WageWorks® Commuter Card and the Commuter Check Prepaid MasterCard®. Whether you commute via train, rail, bus or park near your work – we make it easy for you to pay on the go using pre-tax dollars. Available in select locations.

Can I pay for other people’s parking?
Just as you would do with your own space or vehicle information, you can pay for another person’s parking with the app. Enter the zone, followed by the respective space or the license plate number parked in the location. Thanks for being generous!


Account

How do I change/update the mobile phone number on my account?
You will need to create a new account in order to change/update your phone number. To create a new account, please uninstall the app then install it again and input your new mobile phone number.

How do I add another license plate number to my account?
From ‘My Account’, go to the ‘Vehicles’ page. You can add new vehicles or modify existing ones.

How do I change the email address on my account?
You can log into the GoTucson Parking app or gotucsonparking.com to change your email address. From ‘My account’, go to ‘Profile’ and update your email address. If you signed up for the GoTucson Parking app with your email address, you may not be able to edit it in the app or website. Please contact us to make the update for you.

How do I reset my PIN?
To change your PIN, log in to the app or website and select the ‘Reset Pin’ button on the ‘PIN entry’ page. The process may ask for more information to verify your account. If you don’t know your old card information please send an email to support@passportinc.com

How do I deactivate my account?
To deactivate your account you must go to gotucsonparking.com. Log in and select ‘Profile’ from the menu, then select deactivate account. You may need to enter additional information if we expect to issue you a balance refund.


Troubleshooting

Why won’t the app let me extend my time?
If you can’t extend your time it could be because you have already reached the maximum stay allowed by the parking operator. You may no longer be eligible to park in that zone, or you may need to start a new session, depending upon the rules set by the parking operator.

Why can’t I reset my PIN?
If you received an error stating that your PIN could not be reset, we need to manually verify additional information on your account. Please send an email to support@passportinc.com

What should I do if I have a temporary license plate?
If you are parking a vehicle with a temporary license plate, please enter the temporary license plate number and state into the application and use it for the session. You can add your permanent license plate information later once you receive it.