Every city is different. So when parking and mobility leaders evaluate new technology, the pitch to build something custom can feel like the obvious answer: something tailored, something yours. But that instinct, left unexamined, often leads to systems that are harder to maintain, slower to update, and more expensive to scale over time. The better […]
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As part of Passport’s Regional Webinar Series, leaders across the Mid-Atlantic came together to discuss one of the most talked-about topics in parking today: automated enforcement and citations by mail. Moderated by Zach Earles, Senior Account Executive at Passport, the conversation featured Chuck J. Boddy (Chief of Parking Management, Prince George’s County, MD), Mark Barham […]
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Evaluating parking technology goes beyond comparing features. It’s about how a system fits into daily operations, supports financial workflows, and holds up over time. Lately, a few consistent themes have surfaced in our discussions. While every city has its own unique set of priorities, the underlying challenges are surprisingly similar across municipalities of all sizes. […]
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Originally published for Forbes Business Council. Written by Khristian Gutierrez, Passport CEO Growth is exciting, until it starts to change who you are. Many technology companies never truly stop to consider what that change will cost them. In the rush to move upmarket, culture is often treated as a drag on growth rather than the force […]
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As cities modernize parking operations, one common question is how parking permissions should be structured: should payment be tied to a specific space, or to a vehicle’s license plate? This decision isn’t about declaring one model universally better. It’s about understanding how each approach supports enforcement, data visibility, and long-term operational goals. Two Models, Different […]
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We’re proud to share that Passport has been named to the GovTech 100 for the 10th consecutive year. Published annually by Government Technology magazine, the GovTech 100 is the market-leading list recognizing the top 100 companies in government technology. This recognition reflects a decade of partnership with the public-sector agencies we support. Built with and […]
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Whether a city is just beginning its digital journey, refining existing operations, or ready to take on what’s next, meeting them where they are is how real partnerships are built. That belief has guided Passport from the start, and it continues to shape how we operate, grow, and support the communities we serve. In 2025, […]
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The future of parking enforcement is already here. What once relied on officers walking routes and marking tires has evolved into a spectrum of guided, directed, and automated photo enforcement methods that help cities improve compliance, accuracy, and efficiency. Each approach plays a role in how technology is reshaping parking operations across the country. From […]
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Originally published for Forbes Business Council. Written by Khristian Gutierrez, Passport CEO Companies, organizations and governments face a common dilemma: How do you encourage a market deeply accustomed to “the way things have always been” to embrace more modern, digital solutions? This challenge is especially acute in government technology: Some systems range from 23 years to 59 […]
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By Adam Kriegel, VP Business Development & Partnerships Our industry is at a crossroads. Another in-person conference, another hot take from a vendor on stage, looking right at Passport and asking us to share our private user data. While some private companies are publicly pushing the narrative that citations via email provide a way to […]
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Passport recently touched down in Indianapolis for the 2025 National Parking Association (NPA) Convention and Expo, where we connected with clients, partners, and peers to explore the innovations shaping the future of mobility and parking. The annual event brought together thought leaders from across the industry to exchange ideas, showcase new solutions, and highlight the […]
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Free parking has long been seen as the default – a public good that should always be available and convenient. But free parking isn’t really free as municipalities pay the price in hidden costs with congestion, lost revenue, and limited access to valuable curb space. Spaces often remain occupied all day by the same vehicles […]
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Originally published for Forbes Business Council. Written by Khristian Gutierrez, Passport CEO As leaders, we’re often trained to look outward during transitions: strategy, market trends, customer behavior and so on. But the real differentiator, especially in uncertain times, lies within the shared values, assumptions and behaviors that define how a team works through ambiguity, pressure and […]
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By Brittany Yokley, Group Product Manager When most people think of parking enforcement, words like “friendly,” “helpful,” or “supportive” probably aren’t the first that come to mind. But that perception is exactly what forward-thinking cities are working to change. Today’s municipal leaders are reimagining how curb management can better serve communities through smarter technology and […]
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By Karen Garrett, Senior Product Manager, Payments Managing payments across multiple systems used to mean bouncing between tools, chasing down reports, and hoping everything lined up. Not anymore. Passport’s new Transaction Hub puts everything in one place, from authorization to settlement, giving you instant clarity and control. Whether you’re supporting customers, reconciling revenue, or fielding […]
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